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FAQ
FAQ
Where do I enter the “Promotion Code” at checkout?
On the shopping cart page, look for the two-toned box on the left side. Enter your promo code in the blue section and click “Apply.”
Can I use the promotion code from my catalog on the website?
Yes, you can use catalog promotion codes online. However, web and catalog promotions cannot be combined on the same order.
Why don’t I see my discount applied at checkout?
The promotion discount will appear on the right side under the “My Shopping Cart” section, in the “Summary of Changes” box, before you place the order.
How do I find a catalog item on the website?
Simply enter the item name or item number in the search box located at the top right of the page.
Why can’t I see the wig color I selected in the product image?
Currently, this feature is not available on the website.
How can I enlarge a wig image or see alternate views?
To enlarge, hover over the image.
To see alternate views, click on the link labeled “See All Alternative Views” (if available).
How do I reset my password?
Click on My Account, then select “Forgot your password? Click here.”
How do I view my previous order history?
• Create an account before or during your purchase
• Sign in to your account
• Click on Order History
Why doesn’t a promo code from another website work on yours?
Promo codes from other websites are usually not valid on our site. Many of them may be expired or unauthorized for our store.
Why can’t I see full wig specs or color descriptions after selecting a style?
Click the product name or image to visit the full product page and view all available details.