Especially Yours FAQ – Ordering, Returns, Rewards & Customer Service

On the shopping cart page, find the two-toned promo code box on the left side of the screen. Enter your code in the blue field and click "Apply." Your discount will appear in the order summary before you place your order.

Yes. Promo codes printed in our mailed catalogs are valid for use online. Web and catalog promotions cannot be combined on the same order, so apply whichever offers the better discount.

Check the order summary in your shopping cart before completing checkout. If the discount still isn't applying, confirm the code hasn't expired, meets any minimum purchase requirement, and isn't restricted to specific items or categories.

Promo codes from other retailers or third-party coupon sites are not valid on our store. If a code you found elsewhere isn't working, it was likely never issued by Especially Yours or has expired.

No. Platinum Plus has been discontinued and is no longer available to new or existing members. Platinum Plus was previously a separate, paid membership program (managed independently at EYPlatinumPlus.com) offering cash back on purchases and free standard shipping while logged in. It has since been retired and is not being replaced by a like-for-like program. For rewards, see EY Perks below, our free on-site rewards program.

If you still have an active Platinum Plus membership, contact Customer Service at 1-800-748-6910 or customerservice@especiallyyours.com for the most current information on your account, including how to cancel or what to expect now that the program has been discontinued.

Yes. Standard shipping is free on orders of $149 or more at especiallyyours.com.

EY Perks is our free rewards program. Members earn store credit on qualifying purchases, receive a $5 welcome reward on their first eligible order, get $10 store credit for referring a friend who spends $99 or more, and unlock up to $20 in credit after completing five qualifying orders through the punch card program.

Create an account and shop while signed in to earn store credit automatically. At checkout, apply your available rewards to reduce your order total. Store credit is valid for 30 days from the date it is issued, so use it before it expires. Rewards are non-transferable and cannot be redeemed for cash.

Visit our Request a Catalog page and submit your mailing information to receive our printed catalog by mail.

Yes. Browse our full catalog anytime at Shop Catalog, or use Search Catalog to look up a specific item by name or item number from a mailed catalog.

Reach Customer Service toll-free at 1-800-748-6910, or email customerservice@especiallyyours.com. This line handles order questions, returns, and general inquiries.

Customer Service is available Monday through Sunday, 7:00 AM to 11:59 PM Eastern Time.

Yes. Call our ordering line toll-free at 1-800-952-5926, daily from 7:00 AM to 11:59 PM Eastern Time. Have the item name, item number, color, size, and quantity ready, along with your customer number or catalog code if you have one.

Browse marked-down clothing, wigs, and shoes in our Clearance collection, updated regularly as new markdowns are added.

Yes. If you find a lower price on the exact same item from an authorized retailer within 7 days of your order date, email the product page URL and your order number to customerservice@especiallyyours.com to request a price match.

Wigs and apparel can be returned or exchanged within 30 days of the ship date, unworn and with tags and original packaging intact. Returns incur a 5% restocking fee within 0-20 days of shipping, rising to 20% between 21-30 days; items returned after 30 days are not accepted. A prepaid return label deducts $12 from your refund, or you may ship the item back yourself at your own cost. Refunds process in 3-7 business days.

No. Clearance, lingerie, underwear, and hosiery are final sale and cannot be returned, exchanged, or price-adjusted.

Yes, through Shop Pay Installments. Eligible orders can be split into 4 payments with 0% interest, selectable at checkout.

Each product page includes a size chart specific to that style. Fit varies between brands like Donna Vinci, Lisa Rene, and our EY Boutique line, so measure against the chart for the exact item rather than relying on your usual size. Visit our Find Your Size guide for full measuring instructions.

Especially Yours carries lace front wigs constructed with fine lace materials for a seamless, natural-looking hairline, alongside hand-tied hairline styles where fibers are tied to the front by hand for a more natural look. These are available in the Wigs by Construction section at especiallyyours.com.

Especially Yours offers free standard shipping on orders of $149 or more. For specific delivery timeframes on your order, check the Shipping & Processing Policy or contact Customer Service at 1-800-748-6910.

Especially Yours wigs with hand-tied hairlines have fibers tied to the front by hand for a more natural-looking hairline, and our lace front wigs use fine lace materials to create a seamless, realistic-looking hairline. Both styles are available across the wig collection at especiallyyours.com.

At Especially Yours, wigs built for sensitive scalps feature SofTouch®, a lightweight, non-allergenic, silicone-like gel material developed by medical professionals that gently cushions the scalp so a wig fits securely without tape or glue, and the Velvet comfort band, a soft velvet-like lining inside the front of a wig designed specifically for sensitive scalps. Look for these features noted on applicable product pages.

At Especially Yours, wigs can be returned or exchanged within 30 days of the ship date, unworn and with tags and original packaging intact. Returns incur a 5% restocking fee within 0-20 days of shipping, rising to 20% between 21-30 days. A prepaid return label deducts $12 from your refund, or you may ship the item back yourself.

Especially Yours is a direct-to-consumer retailer. For questions about bulk ordering or business inquiries, contact Customer Service at 1-800-748-6910 or customerservice@especiallyyours.com to discuss options.

Especially Yours carries a wig collection built specifically for Black women and African American women, spanning human hair wigs, human hair blend wigs, synthetic wigs, braided wigs, gray wigs, and lace front wigs, alongside church suits, dresses, and accessories, all at especiallyyours.com.

Especially Yours carries braided wigs designed to deliver a finished protective look without a salon visit, blending long, hand-tied braids into a ready-to-wear style. Braided wigs are available in the Wigs by Hair Type section at especiallyyours.com.

Especially Yours offers the Yaki texture feature on select wigs, which adds a micro kink texture to the hair strands to mimic African American hair. This texture is available across applicable styles in the wig collection.

Especially Yours carries human hair wigs, human hair blend wigs, synthetic wigs, braided wigs, gray wigs, and lace front wigs from brands including Amore Mio, Kim Kimble, MoTown Tress, and Vivica A. Fox, alongside our own Especially Yours Wigs line, all online at especiallyyours.com.

Especially Yours offers the Yaki texture feature, which adds a micro kink texture to mimic African American hair, alongside braided wig styles and a range of human hair and synthetic constructions suited to different textures and styling needs.

Especially Yours wigs with hand-tied hairlines and lace front construction are built for the most natural-looking hairline, since fibers are tied to the front by hand or constructed with fine lace to create a seamless, realistic appearance.

Especially Yours carries lace front wigs across a range of price points, with especially yours wigs clearance and especially yours wigs on sale updated weekly. Check the wigs clearance section for lace front styles at reduced prices.

Especially Yours carries wigs by hair type including braided styles and the Yaki texture feature, which adds a micro kink texture to mimic African American hair. Full texture availability varies by individual product, so check each product page for specifics.

Especially Yours carries synthetic wigs as part of the Wigs by Fiber collection, alongside human hair and human hair blend options, available at especiallyyours.com.

Especially Yours features WhisperLite® fiber on select wigs — a fiber that is softer, finer, and half the width of traditional fiber, resulting in an exceptionally light and more natural-looking wig. Check individual product pages for fiber details on specific styles.

Especially Yours wigs feature Velcro® sizing adjustments on many styles, with tabs that allow customization to fit by adjusting the wig's circumference up to 1 inch larger or smaller. This helps ensure a secure, comfortable, and personalized fit.

Especially Yours carries church suits for Sunday services from Donna Vinci, Tally Taylor, Champagne Italy, and Dorinda Clark Cole, alongside the Especially Yours Luxe collection, in skirt suits, pant suits, and knit suits. Sizes 8 through 3X are available, with especially yours church suits on sale updated weekly.

Yes. Especially Yours carries plus size church suits in sizes 1X through 3X, designed specifically for fuller figures rather than scaled up from a smaller pattern. Plus size skirt suits, pant suits, and knit church suits are available with new styles added regularly at especiallyyours.com.

Yes. If you find a lower price on the exact same item from an authorized retailer within 7 days of your order date, email the product page URL and your order number to customerservice@especiallyyours.com to request a price match. This applies across the wigs and church suits collections, along with the rest of the site.

Especially Yours is built specifically for Black women and African American women, carrying lace front wigs, hand-tied hairline styles, braided wigs, and the Yaki texture feature designed to mimic African American hair. Shopping directly at especiallyyours.com means access to the full range of construction, fiber, and texture options in one place, plus size charts, color-matching guidance, and a wig expert available by phone at 1-800-748-6910.

Yes. Church suits with matching hat sets are available in the church suits and church hats collections at especiallyyours.com. Coordinating a church suit and hat from the same collection is a common way to shop for a complete Sunday look in one visit.

Yes. Plus size church suits, plus size dresses, and wigs can all be added to the same cart and checked out together at especiallyyours.com. Combining categories in one order also makes it easier to reach the $149 free shipping threshold.

Especially Yours ships throughout the United States. For questions about shipping outside the United States, contact Customer Service at 1-800-748-6910 or customerservice@especiallyyours.com to confirm current availability for your location.

For an everyday natural look, choose a wig color close to or slightly lighter than your own hair, since Especially Yours colors are blended from up to 8 fiber tones for a lifelike shade. Wigs with hand-tied hairlines or lace front construction give the most natural-looking hairline. Request free fiber color samples if you're unsure of your match, and see our Find Your Color guide for full styling and matching guidance.

For regular Sunday service, a knit church suit or skirt suit in a classic color offers a polished but understated look. For church anniversaries, women's day, or other special occasions, a designer suit from Donna Vinci, Tally Taylor, Champagne Italy, or Dorinda Clark Cole in a jewel tone or embellished finish, paired with a matching hat, elevates the same silhouette for a more formal moment. Sizes 8 through 3X are available across both everyday and special-occasion styles.

Especially Yours braided wigs blend long, hand-tied braids into a ready-to-wear style, giving a finished protective look without a salon visit. For everyday wear, choose a length and part style close to your natural hair pattern; for a change of pace, braided wigs also work well styled up or pulled back for church or special occasions.

Especially Yours features a dedicated Best Sellers collection at especiallyyours.com, highlighting popular styles across wigs, church suits, dresses, and accessories.

A lace front wig has a strip of lace, typically ear to ear, sewn along the front hairline only, while a frontal wig uses a wider lace piece — usually ear to ear and further back — that allows more versatile parting anywhere across the front of the head. Both create a natural-looking hairline; a frontal simply offers more parting flexibility than a standard lace front. Shop lace front wigs at Especially Yours.

A closure is a smaller lace piece, commonly 4x4 or 5x5 inches, sewn in to create a natural-looking part in one general area. A frontal is a larger, ear-to-ear lace piece that allows parting anywhere across the front of the head and can be styled away from the face. Frontals generally offer more versatility; closures are typically simpler to install and more affordable.

These numbers describe the dimensions, in inches, of the lace piece on a wig or closure. A 4x4 closure measures 4 inches by 4 inches, a 5x5 closure measures 5 inches by 5 inches, and a 13x4 frontal measures 13 inches across by 4 inches deep, running ear to ear. Larger lace measurements generally allow more styling versatility and more natural-looking parting space.

A 360 wig has a full circle of lace around the entire perimeter of the head, allowing the hair to be styled up, pulled back into a ponytail, or parted anywhere around the full hairline — not just at the front. This differs from a standard frontal or closure, which only covers the front portion of the head.

A T-part wig has a T-shaped lace opening allowing a small part from front to back plus a bit of side parting. A U-part wig leaves a U-shaped section of the wearer's natural hair exposed at the crown, which is blended with the wig for a natural transition. A V-part wig is similar to a U-part but with a V-shaped opening instead. All three are designed to reduce the amount of lace needed while still allowing a natural-looking part.

Especially Yours wigs with hand-tied hairlines have individual fibers tied to the front of the wig by hand rather than machine-wefted, creating a softer, more natural-looking hairline. Hand-tied construction is often combined with lace front or monofilament bases for an even more realistic finish. Shop hand-tied and lace front wigs at Especially Yours.

In a monofilament wig, fibers are hand-tied to a fine, poly-silk mesh or monofilament base. This thin, breathable fabric allows skin color to show through for a natural-looking part, and the hand-tied fibers can be combed in any direction. Monofilament construction does release heat faster than a standard wefted cap, so a hat or scarf may help in colder weather. See our wig glossary for more construction terms.

A capless wig is constructed with open wefting rather than a solid fabric cap base, making the wig lighter and more breathable than a traditional capped wig. Capless construction is a common choice for warm weather or for wearers who prioritize airflow and lighter weight over a fully enclosed cap.

Wig density refers to how full or thick a wig looks, based on how many strands are attached per square inch of the cap. Density is typically described as light, medium, or heavy — a lighter density gives a thinner, more natural look, while a heavier density gives more fullness and volume.

Especially Yours offers the Yaki texture feature on select wigs, which adds a micro kink texture to the hair strands to mimic the natural texture of African American hair. Yaki texture is a popular choice for a natural-looking everyday style. Shop wigs with Yaki texture at Especially Yours.

Wet and wavy hair refers to human hair wigs or extensions styled with a natural wave pattern that holds its curl or wave even when wet, mimicking the look of natural hair right out of the shower. This texture is popular for a low-maintenance, natural everyday look.

Human hair wigs are made from real hair and can typically be washed, styled, and heat-styled much like natural hair, offering the most natural look and movement. Synthetic wigs are made from manufactured fibers, are generally more affordable, hold their set style longer between washes, but cannot be heat-styled unless specifically labeled heat-resistant. Especially Yours carries both human hair wigs and synthetic wigs.

A half wig covers only part of the head, typically the crown and back, and is designed to blend with the wearer's own hair left out at the front and sides. It offers a quicker, more natural-blending alternative to a full wig for women who want added length or volume while keeping some natural hair visible.

Plus size clothing generally starts around US size 14, though the exact starting point varies by brand and retailer — some begin plus sizing at 14, others at 16 or 18. Extended plus sizes are typically labeled 1X, 2X, and 3X rather than continuing the numeric scale. Because sizing is not standardized across brands, checking the specific size chart for each item is the most reliable way to find the right fit. See our size chart for Especially Yours sizing.

A size 16 in misses or regular sizing and a size 16W (plus size) are cut from different patterns — the W indicates a plus size fit with additional room through the bust, waist, and hip, proportioned for fuller figures rather than simply being the same size 16 pattern relabeled. Always check the specific size chart for the item, since fit varies between misses and plus size patterns even at seemingly similar numbers.

The most reliable way to find your size is to measure your bust, waist, and hips and compare those measurements against the specific size chart for the item you're ordering, since sizing varies between brands and even between styles from the same brand. See our Find Your Size guide for full measuring instructions and the Especially Yours size chart.

Appropriate church attire for women typically means below-the-knee or longer hemlines, modest necklines, and structured fabrics — a church dress, church suit, or skirt suit rather than casual wear. The exact standard varies by denomination and congregation, with some traditions expecting more formal, fully covered styles. Shop church dresses and church suits at Especially Yours.

COGIC fashion refers to church attire that meets the modesty and formality standards of the Church of God in Christ, a Pentecostal Christian denomination — typically below-the-knee church dresses and church suits, modest necklines, and fully lined, structured fabrics. Especially Yours carries church suits and church dresses built to meet these traditional modesty standards.

A deaconess is a woman who holds a formal ministry or service role within a church, often in Baptist and COGIC traditions, assisting with pastoral care, women's ministry, and church service duties. Deaconess attire typically follows traditional, modest church dress standards, often in white or other designated colors depending on the congregation.

A holy convocation is a formal, sacred assembly or gathering referenced in the Bible, typically associated with specific religious observances and feast days. In modern church practice, some denominations hold annual or periodic convocations as major formal gatherings, which often call for more formal church attire than a standard Sunday service.

Cocktail attire typically means a knee-length or midi dress in a dressier fabric, appropriate for evening events that are formal but not black-tie. Semi-formal attire is similar but slightly more flexible, allowing for a dressy separates outfit or a more understated dress. Especially Yours carries special occasion dresses suited to both cocktail and semi-formal events.

A jacket dress pairs a coordinated jacket and dress made in the same fabric and color, designed to be worn together as one complete, polished look without needing to style separate pieces. Shop jacket dresses at Especially Yours.

A coat dress, sometimes called a dress coat, is a dress styled to resemble a coat — typically featuring a notched lapel, button-front closure, and a longer, structured silhouette — while still being worn as a standalone dress rather than an outer layer.

Caftans are loose-fitting, flowing garments that typically extend from the shoulders to the ankle, worn as a relaxed, comfortable dress for casual wear, travel, or at-home occasions. Shop caftans at Especially Yours.

A pantsuit is a coordinated two-piece or three-piece outfit consisting of a jacket paired with matching trousers, offering a tailored, structured alternative to a dress or skirt suit for formal and professional occasions. Shop pant suits at Especially Yours.

Peplum is a short, flared ruffle of fabric attached at the waist of a jacket, top, or dress, designed to add visual interest and definition at the waistline while flowing out over the hips.

A shrug is a short, cropped cardigan-style layering piece, typically covering just the shoulders and upper arms, worn open or with a single closure over a dress or top for a light layer without full coverage.