Frequently Asked Questions

On the shopping cart page, find the two-toned promo code box on the left side of the screen. Enter your code in the blue field and click "Apply." Your discount will appear in the order summary before you place your order.

Yes. Promo codes printed in our mailed catalogs are valid for use online. Web and catalog promotions cannot be combined on the same order, so apply whichever offers the better discount.

Check the order summary in your shopping cart before completing checkout. If the discount still isn't applying, confirm the code hasn't expired, meets any minimum purchase requirement, and isn't restricted to specific items or categories.

Promo codes from other retailers or third-party coupon sites are not valid on our store. If a code you found elsewhere isn't working, it was likely never issued by Especially Yours or has expired.

Platinum Plus is a separate, paid membership program (managed independently at EYPlatinumPlus.com) offering 10% cash back on Especially Yours purchases, paid by check, plus 5% cash back across a network of more than 1,000 partner retailers and free standard shipping while logged in. It is billed monthly and appears on statements as "EY Platinum Plus." This is different from EY Perks, our free on-site rewards program.

Call 888-734-7441 anytime to cancel by phone, or log in at EYPlatinumPlus.com, go to the Account tab, and select "Cancel Membership" to cancel online.

Yes. Standard shipping is free on orders of $149 or more. Platinum Plus members receive free standard shipping instantly on every order when logged in with the email address tied to their membership.

EY Perks is our free rewards program. Members earn store credit on qualifying purchases, receive a $5 welcome reward on their first eligible order, get $10 store credit for referring a friend who spends $99 or more, and unlock up to $20 in credit after completing five qualifying orders through the punch card program.

Create an account and shop while signed in to earn store credit automatically. At checkout, apply your available rewards to reduce your order total. Store credit is valid for 30 days from the date it is issued, so use it before it expires. Rewards are non-transferable and cannot be redeemed for cash.

Visit our Request a Catalog page and submit your mailing information to receive our printed catalog by mail.

Yes. Browse our full catalog anytime at Shop Catalog, or use Search Catalog to look up a specific item by name or item number from a mailed catalog.

Reach Customer Service toll-free at 1-800-748-6910, or email customerservice@especiallyyours.com. This line handles order questions, returns, and general inquiries.

Customer Service is available Monday through Sunday, 7:00 AM to 11:59 PM Eastern Time.

Yes. Call our ordering line toll-free at 1-800-952-5926, daily from 7:00 AM to 11:59 PM Eastern Time. Have the item name, item number, color, size, and quantity ready, along with your customer number or catalog code if you have one.

Browse marked-down clothing, wigs, and shoes in our Clearance collection, updated regularly as new markdowns are added.

Yes. If you find a lower price on the exact same item from an authorized retailer within 7 days of your order date, email the product page URL and your order number to customerservice@especiallyyours.com to request a price match.

Wigs and apparel can be returned or exchanged within 30 days of the ship date, unworn and with tags and original packaging intact. Returns incur a 5% restocking fee within 0-20 days of shipping, rising to 20% between 21-30 days; items returned after 30 days are not accepted. A prepaid return label deducts $12 from your refund, or you may ship the item back yourself at your own cost. Refunds process in 3-7 business days.

No. Clearance, lingerie, underwear, and hosiery are final sale and cannot be returned, exchanged, or price-adjusted.

Yes, through Shop Pay Installments. Eligible orders can be split into 4 payments with 0% interest, selectable at checkout.

Each product page includes a size chart specific to that style. Fit varies between brands like Donna Vinci, Lisa Rene, and our EY Boutique line, so measure against the chart for the exact item rather than relying on your usual size. Visit our Find Your Size guide for full measuring instructions.