Returns & Exchanges Policy

Final Sale Notice – Clearance Items

All clearance items are final sale.

No price adjustments incurred on:

  • Previous orders
  • Orders in progress
  • Orders combined with other offers

Need to Return or Exchange?

For assistance, please contact:
Call Customer Service: 1-800-748-6910 (7 AM – 11:59 PM EST)
Email: CustomerService@EspeciallyYours.com
Return/Exchange Portal: Start your return or exchange here

General Return Guidelines

Your satisfaction is our priority. You may return or exchange unworn, unaltered items with tags attached (including unopened wet products) per the following guidelines.

Return Label & Restocking Fees

Customers will have two options to return their item(s):

  • Select Create prepaid label - $12.00 will be deducted from the refund once processed. Do not pay the carrier upfront.
  • Select No Shipping Required - you can pay the carrier of your choice upfront to return the item(s).
  • All returned orders except Web Exclusives (see web exclusives) will incur a 5% restocking fee per item if returned 0–20 days from the ship date.
  • A 20% restocking fee will be deducted for all returns received 21–30 days from the ship date.
  • Items returned after 30 days will not be processed.

Wig & Apparel Returns

  • Return or exchange within 30 days of ship date.
  • Exchange: Contact Customer Service
  • Return: Refund issued minus original shipping and processing fees.

Web Exclusive Items

  • Return or exchange within 21 days of ship date.
  • Return: All returns for refund are subject to a 20% restocking fee.
  • Exchange: Restocking fee waived when an exchange order is placed. To request a return or exchange, please contact us via phone or email.
  • All items must be in pristine condition with original packaging.

Restrictions

  • All items are inspected. Returns must include original packaging (hair nets, tags, inserts).
  • Discounted or special offer items will have refunds adjusted accordingly.
  • The following cannot be returned or exchanged:
    • Wig liners
    • Foam heads
    • Fragrances – Non-refundable unless damaged upon receipt
    • Customers who refuse delivery will incur a $19 restocking fee.

Processing Times

  • Refunds/exchanges processed in 3–7 business days
  • Check refunds may take up to 21 days
  • Refunds issued to the original form of payment
  • Keep all shipping receipts and tracking information for reference.